Outsourcing

Network Outsourcing

In my last post I have dealt with the fact how the citizens of the developed nations feel that outsourcing is all about corporate greed and how India has metamorphosed from being an underdog in the global business arena to being the invincible in the IT outsourcing sector by compelling the so-called market leaders to have a taste of defeat in the grueling business competition.

My views may have seemed somewhat vehement or biased but what I wrote was as per the fact and figures. And as I concluded with the words that IT services outsourcing shall prevail in the near future, there was left enough scope to discuss about how this shall happen. Isn’t it?

So, taking the subject further, this time I would like to throw some light upon how in the outsourcing sector itself India is gradually conquering laurels and thereby setting higher standards for itself, each time and how India is striving to establish the fact that cost efficiency and quality are not mutually exclusive. The latest feather that India has added to its cap is better known as network outsourcing.

The rapidly falling cost of communications hardware has triggered the upgradation of networks of organizations on a large scale just to take the advantage of better performance and new features. However, on the flip side, there has been a steep rise in the cost of management of these new, complex networks, thereby bothering again the outsourcing sector for a cost-effective solution.

Outsourcing network services to India is still in a nascent stage. Nevertheless, the Indian soil has already witnessed the existence of some quality players in this segment also who are ready to face and overpower the formidable opponents in the likes of IBM, NCR, Compaq, and HP. Moreover, the already established Indian giants in the outsourcing sector have also sowed the seeds for network services by running network operations centers for global clients.

Analogous to all other services outsourced to India, outsourcing network services have also been subjected to controversies and resistance from the developed nations. However, even with security related apprehensions looming large over the fate of outsourced networked services, key players like Wipro, Infosys, and Bangalore labs are paving the way for others to follow by building their skills in this area and offering great value to companies wishing to outsource their network management services.

With the network infrastructure services market growing at a steady rate of 26% annually there is enough reason for the SMBs also to venture into this sea of lucrative prospects. However, there is still a long way to go before the Indian companies make a dent in the global market and for that, the Indian companies need to address some major concerns, which might provide hindrance to their quest for excellence in the network services domain. The concerns include:

· Security: In order to counter this concern, the veteran players are placing in stringent security rules to guarantee confidentiality and safeguard against any theft of information.
· Quality: The Indian companies are effectively dealing with this concern by following quality practices designed for catering to global clients.
· Changing mindsets: This concern pertains to the fear among some companies who are not comfortable outsourcing network security management offshore. The Indian companies are dealing with this concern by alleviating their fear by combining onsite and offshore management before moving completely offshore.

The way these Indian companies have researched to find the right formula for providing network services overseas and the way these companies are consistently refining their own formula, none can blindfold oneself to overlook the enormous amount of potential in outsourcing network management services to India. It is just a matter of time before India again shines with another new jewel on its crown.

posted by navneet biet @ 1:57 AM